Refund Policy
Our policy for digital product refunds and returns
Digital Product Policy
Due to the instant, digital nature of AI prompts and prompt packs, all sales are generally final. Once you download a digital product, it cannot be "returned" in the traditional sense.
Canadian Consumer Rights
As a federally registered Canadian corporation located in British Columbia, we comply with applicable Canadian consumer protection laws. While digital products are generally non-refundable due to their instant delivery nature, we provide refunds in specific circumstances outlined below.
Provincial Rights: British Columbia and other provinces may provide additional consumer protections. Contact us if you believe provincial law provides additional refund rights.
When Refunds Are Available
We may provide refunds in the following circumstances:
Technical Issues
- • Download failure due to platform error
- • Corrupted or incomplete files
- • Payment processed but no access granted
Content Issues
- • Significantly misrepresented content
- • Content violates our quality standards
- • Duplicate content in the same purchase
Purchase Errors
- • Accidental duplicate purchases
- • Unauthorized transactions
- • Billing errors
Refund Process
- 1. Contact Support
Submit a refund request through our platform within 7 days of purchase (some states may allow longer periods) - 2. Provide Details
Include your order number, reason for refund, and any relevant screenshots - 3. Review Process
We'll review your request within 2-3 business days (excluding weekends and Canadian federal holidays) - 4. Resolution
Approved refunds are processed back to your original payment method within 5-10 business days via Stripe
What's Not Refundable
- • Change of mind after downloading
- • Prompts that don't work as expected for your specific use case
- • Compatibility issues with third-party AI platforms
- • Requests made more than 7 days after purchase
- • Content that was accurately described in the listing
Chargeback Policy
Under Canadian payment processing regulations, you have the right to dispute charges with your bank or credit card company. However, we encourage direct communication first:
- • Contact us before initiating chargebacks when possible
- • Your account may be suspended pending chargeback resolution
- • Access to purchased content may be revoked during disputes
- • We comply with all Canadian payment processor dispute resolution procedures
Quality Guarantee
We work with creators to ensure all prompts meet our quality standards. If you receive content that significantly differs from what was advertised, we'll work to make it right through refunds or replacement content when possible.
Contact Information
For refund requests or questions about this policy, please contact us through our platform's support system. Include your order details and a clear explanation of the issue.